Customer satisfaction reduces risk
High-quality service is of fundamental importance to our commercial strategy and we are pleased with the results of our annual customer satisfaction survey that show that our customers’ satisfaction improved further. In order to maintain that result, we are continuing to give our full attention to focusing on customers when doing business and during operational activities. We aim to provide even better service through training courses and competence management, standardization of processes and further improvements to our information systems.

The Vopak Service Quality Index (VSQI) shows that various business processes were tightened up in 2009. We will continue our efforts in this field in 2010. In the end, the quality of our service is the most important distinctive factor for choosing Vopak, which is why we seek to make continuous improvements.